FAQ

Please refer to the size chart on each product page before placing your order. For helmets, measure your head circumference; for jackets, gloves, and boots, follow the corresponding size guide. If you're unsure, contact us at service@ktvmoto.com for assistance.

Certification varies by helmet model. Please check the individual product page for specific DOT or ECE certification information. Always choose a helmet that meets the safety requirements in your country or region.

We accept the secure payment methods displayed at checkout. Available options may vary depending on your location.

You can request changes or cancellations within 24 hours of placing your order. Please contact service@ktvmoto.com as soon as possible. Once your order has entered processing or shipping, changes may no longer be possible.

Yes! KTVMOTO ships to many countries worldwide, including the United States, Canada, the United Kingdom, Australia, and most European countries. Shipping availability may vary by destination.

Additional charges may apply to remote areas, islands, or oversized products. Please check our Shipping Policy for details.

1. Fast delivery of products from overseas warehouses.
🚚US warehouse: 4-7 working days in the United States.
🚚German warehouse: 2-7 working days in Germany.
🚚Other European regions: 7-10 working days.

Orders are typically processed within 1–3 business days. Standard shipping generally takes 7–12 business days, depending on your location. Delivery times may vary due to customs clearance, local carriers, or unexpected delays. Oversized products may take longer.

Once your order ships, you'll receive a confirmation email with a tracking number. You can track your package through our Track Order page.

We offer free shipping, and you don't have to pay customs duties. Please refer to our Shipping Policy for more details.

We accept eligible returns within 30 days of purchase. If you're not satisfied with your order, please contact service@ktvmoto.com with your order number before returning any items. Our team will provide return instructions.

Yes, size exchanges may be available. If your helmet, jacket, or other riding gear doesn't fit, please contact us with your order number and the size you need. Additional shipping fees may apply to exchanges unrelated to product defects.

For returns due to personal preference or sizing issues, customers are responsible for return shipping costs. If you receive an incorrect or defective item, please contact our support team with photos so we can review the issue and arrange an appropriate solution.

Once your return is received, inspected, and approved, refunds are typically processed within 7 business days. Additional time may be required for your bank or payment provider to complete the transaction.

KTVMOTO provides a 12-month warranty under our published Warranty Policy. Coverage and available remedies are subject to the policy terms. Please contact us if you experience a product-related issue.

Please contact service@ktvmoto.com with your order number and clear photos or videos showing the issue. Our support team will review your case and help arrange an appropriate solution.

We're happy to help! Email us at service@ktvmoto.com with your questions about products, sizing, orders, or after-sales service. We typically respond within 1 business day.