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Thanks for visiting KTVMOTO. We’re here to help and would love to hear from you.

For quick answers to common questions, take a look at our FAQ. If you need further assistance, please get in touch using the contact details below.

Customer Support:
service@ktvmoto.com

Business & Partnership Inquiries:
service@ktvmoto.com

We usually respond within 1 business day. If you haven’t received a reply, please check your spam or junk folder.

Free Shipping On All Orders

Free worldwide shipping, excluding remote areas and islands.

FAQ

GENERAL QUESTIONS & ORDERING

How do I choose the right size?

Please refer to the size chart on each product page before placing your order. For helmets, measure your head circumference; for jackets, gloves, and boots, follow the corresponding size guide. If you're unsure, contact us at service@ktvmoto.com for assistance.

Are your motorcycle helmets DOT or ECE certified?

Certification varies by helmet model. Please check the individual product page for specific DOT or ECE certification information. Always choose a helmet that meets the safety requirements in your country or region.

What payment methods do you accept?

We accept the secure payment methods displayed at checkout. Available options may vary depending on your location.

Can I change or cancel my order?

You can request changes or cancellations within 24 hours of placing your order. Please contact service@ktvmoto.com as soon as possible. Once your order has entered processing or shipping, changes may no longer be possible.

SHIPPING & DELIVERY

Do you ship internationally?

Yes! KTVMOTO ships to many countries worldwide, including the United States, Canada, the United Kingdom, Australia, and most European countries. Shipping availability may vary by destination.

Do you offer free shipping?

Additional charges may apply to remote areas, islands, or oversized products. Please check our Shipping Policy for details.

How long will it take to receive my order?

1. Fast delivery of products from overseas warehouses.
🚚US warehouse: 4-7 working days in the United States.
🚚German warehouse: 2-7 working days in Germany.
🚚Other European regions: 7-10 working days.

Orders are typically processed within 1–3 business days. Standard shipping generally takes 7–12 business days, depending on your location. Delivery times may vary due to customs clearance, local carriers, or unexpected delays. Oversized products may take longer.

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can track your package through our Track Order page.

Will I need to pay customs duties or import taxes?

We offer free shipping, and you don't have to pay customs duties. Please refer to our Shipping Policy for more details.

RETURNS & EXCHANGES

What is your return and exchange policy?

We accept eligible returns within 30 days of purchase. If you're not satisfied with your order, please contact service@ktvmoto.com with your order number before returning any items. Our team will provide return instructions.

Can I exchange an item for a different size?

Yes, size exchanges may be available. If your helmet, jacket, or other riding gear doesn't fit, please contact us with your order number and the size you need. Additional shipping fees may apply to exchanges unrelated to product defects.

Who pays for return shipping?

For returns due to personal preference or sizing issues, customers are responsible for return shipping costs. If you receive an incorrect or defective item, please contact our support team with photos so we can review the issue and arrange an appropriate solution.

When will I receive my refund?

Once your return is received, inspected, and approved, refunds are typically processed within 7 business days. Additional time may be required for your bank or payment provider to complete the transaction.

WARRANTY & CUSTOMER SUPPORT

Do your products come with a warranty?

KTVMOTO provides a 12-month warranty under our published Warranty Policy. Coverage and available remedies are subject to the policy terms. Please contact us if you experience a product-related issue.

What should I do if my item arrives damaged or defective?

Please contact service@ktvmoto.com with your order number and clear photos or videos showing the issue. Our support team will review your case and help arrange an appropriate solution.

How can I contact customer support?

We're happy to help! Email us at service@ktvmoto.com with your questions about products, sizing, orders, or after-sales service. We typically respond within 1 business day.

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GENERAL QUESTIONS & ORDERING

SHIPPING & DELIVERY

RETURNS & EXCHANGES

WARRANTY & CUSTOMER SUPPORT